KPMG Sourcing Advisory 2013 Global Pulse Survey Results can be downloaded here.
This edition of the global Sourcing Advisory Pulse surveys reflects GBS market activity during 2Q13 as well as projections and predictions for the balance of 2013 for GBS services as well as broader economic and market trends globally.
Topics explored include:
- • GBS demand and adoption trends
- • Drivers for GBS delivery improvement efforts
- • The potential impact of immigration “reform” on U.S. GBS market activities
- • Top drivers and challenges to improving GBS capabilities
- • The role of IT in supporting GBS efforts
- • Outsourcing deal pricing, service provider profitability, and scope
