From Michael Hyatt:
- Contact. You cannot keep your team aligned unless you have frequent contact with them. They are going to do the best with what you give them. If you don’t spend time with them, it is inevitable that they are going to make decisions you are uncomfortable with. It is your responsibility to initiate this contact. You can do this through regular one-on-one meetings, staff meetings, and by just walking around.
- Communication. Contact is not enough. You have to communicate. Your people cannot read your mind. They need to know what you expect. They need to understand the mission and the vision. You need to verbalize it. Over and over again. In addition, if you don’t like something, you need to speak up—before you get into a high stakes situation where dialog is happening in real time.
- Connection. Communication is not even enough. For true alignment to take place, your people have to know and trust your heart. They have to be committed to your success and the success of the team. You may be tempted to think that you are entitled to this by virtue of employing them. You’re not. You can buy their presence, but you can’t buy their heart. You must earn it. You can only create a connection—and thus alignment—when you open your heart and let them in.